Shipping and returns

Shipping and returns

Package shipping

As a general rule, packages are shipped within 48 hours after the payment reception. If you prefer to perform the ORDER order, an additional charge will be applied. Get in touch with us before requesting this option, whatever the form of sending you choose.

The shipping They include handling and packaging expenses, as well as postal expenses. Handling costs have a fixed price, while transportation costs may vary depending on the total weight of the package and the place to make the shipment. We advise you from grouping all your items in the same order. We can not combine two different orders, and shipping costs will apply for each order individually. We are not responsible for the damage that your package can suffer after leaving our facilities, but we do everything possible to protect all fragile items.

The boxes are large and your items will be well protected. 

Relief

In accordance with the provisions of Article 71 of Royal Legislative Decree 1/2007, of November 16, approved by the refused text of the General Law for the Defense of Consumers and Users, a period of 14 calendar days is established to desist from the Purchase and request the refund of the subscriber amount, for which, you must send an email to the following address: [email protected] , indicating your complete data and order no.

In accordance with the corresponding article of consumer legislation, assets made in accordance with consumer or clearly customized specifications are excluded. Consequently, the products of this type may not be returned or reimbursed.

Merchandise returns

Following the sales conditions and when the refund occurs due to causes outside this company, the following should be taken into account, following:

1. Claims or returns from the articles will not be accepted after 14 calendar days, from the receipt of the merchandise.

2. Return for blows or failure to transport will not be accepted if it is not accompanied by the reclaim proof of the transport agency by the client and within a maximum period of 24 hours from the receipt of the merchandise.

3. In no case, returns of used, tested materials or custom-made managers will be accepted.

4. The warranty will be responsible only from manufacturing defects, the handling or improper use of the material by the user is excluded from it.

5. The products must be returned in the same state in which they were received. Therefore, new products should be returned new, unused and complete.

Procedure for the return of the merchandise:

-If the error is ours, we will collect the merchandise in its facilities and assume the return costs.

"If you have been wrong, you do not like the product or do not do well, indicate and proceed to the return.

1. Let us know that you want to return, sending an email to [email protected].

2. We provide you with the documents that should be seen next to the merchandise, and send to Tymbia, via signed and sealed mail accepting the clauses of the return. This document will take your return number.

3. If the opposite is not communicated, our transport will pick up the package in time to be agreed. In this case, the client must pay the costs of the return.

4.-In view of any questions about the return procedure, you can contact us to email [email protected], or at the telephone number 964 371 296 where we will attend you from 8.30 am to € 14.00 and from 3:00 pm to 5:00 pm.